Your Program Mentor

Even though you are at a distance, at WGU we make sure you are always supported and connected. As soon as you enroll into your WGU program, you will be assigned a Program Mentor—a faculty member who will help and instruct you throughout your program.

Your Program Mentor is your primary point of contact and is fully committed to your success. He or she (with added insight from your Enrollment Counselor) will evaluate your education background and work experience to determine your current competencies. With this evaluation, you will work with your Program Mentor to develop your Personalized Degree Plan, which serves as a blueprint for completion of your degree program.

Your Program Mentor will work with you throughout the duration of your program to ensure that you are successfully developing the competencies needed and to direct you to the learning resources you require. You will interact with your Program Mentor on a regular basis via phone, email, and web conferencing.

Student Communication Protocol

You will be expected to maintain regular communication with your Program Mentor while enrolled at WGU. The Student Communication Protocol calls for:

  • During the first term the Program Mentor and student meet once each week by phone for a substantive discussion about engaging learning resources and assessments until the student achieves On Time Progress or OTP
  • After the first term, for students who meet and maintain OTP, the Program Mentor and student meet at least once every two weeks by phone for a substantive discussion about engaging learning resources and assessments.
  • For students on financial aid warning, probation or termination, the Program Mentor and student meet at least once each week by phone for a substantive discussion about engaging learning resources and assessments until the student achieves OTP.

Click here to see an example of an email from Program Mentor

Course Instructors

Course Instructors work with learners as subject matter experts. They are highly knowledgeable in their area of expertise and offer excellent one-on-one instruction when needed.

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